Privacy Policy
Michelena Portes de Bois Architecturales inc (“Michelena”) is committed to protecting the privacy of the personal information it collects. This policy explains how Michelena treats the data transmitted by users of its Web site, its digital platforms and during direct communications.
APPLICATION AND DEFINITIONS
This policy applies to Michelena Portes de Bois Architecturales inc. and its directors, employees, representatives and subcontractors. It covers the collection, use and disclosure of personal information in all media, including digital platforms such as the website and social media.
Personal information is any information that directly or indirectly identifies a natural person. This may include name, address, age, bank details, etc. Professional details such as title, position, postal address and work e-mail address are not considered personal information.
Data made public by law is not subject to the provisions of this policy.
COLLECTION AND USE OF PERSONAL INFORMATION
Types of data collected:
Michelena may collect personal information such as first and last names, e-mail addresses, complete mailing addresses, telephone numbers, banking and financial information, as well as information about products ordered when you interact with us, including when you:
- Place an order
- Contact us to request a quote or technical support
- Interact with us by phone, e-mail or in person
This information is collected with your consent, is used only for the purposes for which you provided it to us, and is never shared with third parties without your permission. Specifically, we use this information to:
- Process and manage your orders
- Respond to your requests for quotations or technical support
- Contact you if necessary regarding your transactions with us
- Analyze our sales and operations
Means of collection:
We collect your personal information through forms on our website, by phone, email and in person during interactions with our staff. We also use the services of third-party companies to process credit card payments. These companies have access only to the financial information needed to process transactions.
Consent
In general, Michelena collects your personal information directly from you and with your consent.
Consent is implied when you voluntarily provide us with your personal information after reading this privacy policy.
In some cases, we must obtain your explicit consent before collecting and using your data:
- Before collecting sensitive data such as banking information;
- Before sharing your data with third parties;
- Before using your data for purposes not directly related to our services, for example to send you information about new products.
You may withdraw your consent at any time by contacting us by email or telephone as indicated above.
Withdrawal of your consent has no retroactive effect and does not call into question the collections and uses made at the time you authorized us. It applies for the future.
Sharing with third parties:
Michelena does not share your personal information with third parties, except when necessary to process a transaction or comply with a legal requirement. For example, we may need to provide your contact information to carriers for the delivery of products ordered. We may also be required to disclose information to government authorities upon legal request.
DATA RETENTION AND DESTRUCTION
Michelena retains personal information only for as long as is necessary to fulfill the purposes for which it was collected.
- Customer data is kept for at least 5 years after the end of the business relationship, to comply with legal and tax requirements.
- Transaction data is kept for at least 5 years, to comply with legal requirements and to meet any warranty needs.
- Newsletter data is kept until you unsubscribe.
When no longer required, data is securely destroyed.
YOUR RIGHTS
You have the right to consult, correct or delete your personal information held by Michelena, or to withdraw your consent to its use. To do so, please contact us by e-mail at info@michelena.ca or by telephone at 450-472-2447.
DATA SECURITY
Michelena implements appropriate technical and organizational security measures to protect the confidentiality of your personal information. These measures include data encryption, user authentication, and data access restriction.
CHANGES TO THIS PRIVACY POLICY
Michelena reserves the right to modify this Privacy Policy from time to time. We encourage you to consult it regularly. Any significant changes will be communicated to you via our website or our other usual communication channels.
Michelena’s Data Protection Officer is :
François Michelena
President
Michelena Architectural Wood Doors Inc.
381 boul. Industriel, Suite 2
Saint-Eustache, QC, J7R 6C9
info@michelena.ca
1-450-472-2447
FILING A COMPLAINT
If you have any concerns about our privacy practices, you may file a complaint with our Privacy Officer at the address above.
CONTACT US
If you have any questions about this privacy policy, you can reach us by e-mail at info@michelena.ca or by phone at 450-472-2447.
